5

I think this will be my go to car maintenance place -- I went in for an oil change knowing I would need some additional maintenance (brakes etc) shortly after. They let me know exactly what would need to be done on my car, gave an honest assessment how much of a priority each thing was, and gave me a quote for next time. I went back to get the most urgent things done afterward and was offered a discount for returning. Service was completed quickly and everyone in the shop was very friendly and trustworthy.

5

My regular go to for all my automotive needs, been going to them for the past 3 or 4 years

3

I've been here twice now with 2 different vehicles. Mechanic seems honest which is pretty rare. Would give it more stars but if I go there it means I have to spend money that I would rather not spend.

1

Horrible mechanic did not honor the 90 day warranty had to involve the Attorney General and the BBB Steve was awful and behaved very aggressively when refusing to honor his contract. Looking to litigate for damages. CALL AROUND

We honor our warranty for work we do for 3yrs/36,000 miles not 90 days.Customer has issue with vehicle that does not involve the work we did on the vehicle.We explained this to them multiple times and even looked at the current issue they are having free of charge.All of the work we did on the vehicle prior checked out as to not being the issue they are having.Even explained this to them and showed them the current issue in person. (9/25/2019 1:10:08 PM)

- Pro Import LLC
5

I can always trust Pro Imports, Their recommendations give me valuable information. They are friendly, informative, honest and knowledgeable. I have taken my vehicles here for years and will continue.

5

We stumbled upon Pro Imports a little over a year ago. We have an Acura TSX and were having trouble with the air conditioner. I took the TSX into a air conditioning repair shop, that wanted to charge us $375.00 for a diagnostic fee, since they'd " have to take apart the dash board and put dye in they lines to located the problem". That was a steep diagnostic fee, on top of repairs, so I opted to I look around and found Pro Imports. I explained the issued, they got me in and diagnosed and found that it was a rubber gasket that needed to be replaced. They charged me $2.40 for the part, installed it and sent me on my way. As you can imagine, I was shocked and so grateful I didn't agree to the other company to complete the repairs. I would have paid 300 times more than I needed to. Over the course of the last year, since the replacement of that gasket, periodically, Pro Imports would call and check in on us to see how the TSX was running. Which we thought was great Customer Service. After this occurance, we also bought an Acura MDX and took it to the mountains over Labor Day weekend. We ran into some problems and had to have our MDX towed to Pro Imports. The next morning, Steve called and got our car diagnosed and repaired before the end of business. During the pick up of our MDX, we decided to drop off our TSX again to get some additional repairs priced and looked at. Again today, Steve called with diagnosis and cost and we didn't even bat an eye at the cost. Both of our vehicles will be maintained and reliable thanks to our trusty mechanics. All to often you find mechanics that will over charge you and take several days to get your vehicle back to you. Not Pro Imports! Their service is quality and pricing is fair. Steve and the Staff at Pro Imports, We can not THANK YOU enough for taking care of our family vehicles for us and getting us back on the road.

5

Great service, honest people, detail focus, very informative in discussing recommended repairs. Highly recommend!

5

This place and these guys are top notch and I won't trust my vehicle to anywhere/anyone else. Dependable and honest--hard to find that in this day and age.

5

I have been taking my cars here for over 10 years, and they have always done an awesome job!

5

Steve is great up front, very knowledgeable and wont try to rip you off. i brought my truck in the first time/ w a quote from another shop who said i needed quite a bit of work done. Steve took my truck in, had his guys check it out, and NONE of the work was needed that was told to me by the other shop. I have not taken my truck anywhere else since then. dropped it off, called me with a quote before starting, picked it up by end of business that same day. only met a few guys in the shop as at times they are up front and helping out, but they are all great here.

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