Steve is great up front, very knowledgeable and wont try to rip you off. i brought my truck in the first time/ w a quote from another shop who said i needed quite a bit of work done. Steve took my truck in, had his guys check it out, and NONE of the work was needed that was told to me by the other shop. I have not taken my truck anywhere else since then. dropped it off, called me with a quote before starting, picked it up by end of business that same day. only met a few guys in the shop as at times they are up front and helping out, but they are all great here.